Effective Date: March 27th 2026.
Karpomedia.com is owned by Karpo Media d.o.o. (“Karpo Media”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, use our services, or communicate with us.
By using this website, you agree to the practices described in this Privacy Policy.
1. Company Information
Karpo Media d.o.o.
Žumberačka 3
HR – 10000 Zagreb
Email: info@karpomedia.com
Phone: +385 98 809406
Karpo Media d.o.o. is the data controller responsible for the processing of your personal data.
2. What Information We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
- Full name
- Company name
- Email address
- Phone number
- Billing or invoicing information
- Project details and inquiry information
- Files and materials you upload or send to us
- Any information you include in forms, emails, or other communication
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referral source
- Website usage behavior
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to inquiries and project requests
- To provide our audio, video, online, and live event production services
- To communicate with you about projects, timelines, and deliverables
- To create offers, contracts, and invoices
- To improve our website, services, and user experience
- To maintain website security and prevent fraud or misuse
- To comply with legal obligations
- To send service-related information and updates
- To send marketing communications, only where legally permitted or where you have given consent
4. Legal Basis for Processing
We process your personal data only where we have a lawful basis to do so, including:
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Legitimate business interests, provided these do not override your rights and freedoms
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, analyze traffic, and enhance user experience.
Cookies may include:
- Essential cookies required for website functionality
- Analytics cookies used to understand website performance and visitor behavior
- Marketing cookies used for advertising and remarketing purposes
You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.
6. Sharing of Personal Data
We do not sell, rent, or trade your personal data.
We may share your data with trusted third parties only when necessary, including:
- IT and hosting providers
- Website maintenance and analytics providers
- Accounting and legal advisors
- Payment service providers
- Cloud storage and secure file-sharing platforms
- Production partners, subcontractors, or freelancers involved in your project
- Public authorities where required by law
All third parties are required to protect your data and use it only for legitimate business purposes.
7. International Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this happens, we ensure that appropriate safeguards are in place, such as:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Other lawful mechanisms for international data transfers
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and contractual requirements.
Retention periods may vary depending on the type of data and the purpose of processing.
When personal data is no longer required, it will be securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, disclosure, or destruction.
These measures may include:
- Secure hosting environments
- Password-protected systems
- Encrypted communications and file transfers
- Access controls
- Internal confidentiality procedures
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent at any time
- Request transfer of your data to another provider
- Lodge a complaint with a supervisory authority
If you wish to exercise any of these rights, please contact us using the details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review their privacy policies separately.
12. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal data from children.
If we become aware that personal data from a child has been collected without appropriate consent, we will delete it promptly.
13. Unsolicited Submissions
Karpo Media does not accept or review unsolicited creative submissions, including music, scripts, concepts, ideas, recordings, or other materials.
Any unsolicited submissions sent to us may be deleted without review in order to avoid potential conflicts with existing or future projects.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on this page together with the updated effective date.
15. Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
Karpo Media d.o.o.
Žumberačka 3
HR – 10000 Zagreb
Email: info@karpomedia.com
Phone: +385 98 809406